Proposal A
Not scored
Essential requirements: evidence pending.
SAP BUYER GUIDE
How to compare SAP support proposals: a practical RFP scorecard
Compare SAP AMS proposals on coverage, ownership, service measures, transition and total scope using a consistent evaluation brief.
Open the comparison tool Download the evidence worksheet
By Nexus8 Tech Labs · Published 15 October 2026 · Project planning guidance
Make the proposals comparable first
An SAP support proposal can appear cheaper because it covers fewer systems, shorter hours or less change work. Before scoring suppliers, send the same landscape summary, ticket information and service expectations to each one. Ask suppliers to identify exceptions explicitly. This scorecard is a suggested procurement method, not a market benchmark or a claim that one engagement model is always best.
Use pass-or-fail requirements before weighted scores
Identify requirements that cannot be traded away: relevant module capability, required working arrangements, an acceptable access process and a clear escalation owner. Request evidence appropriate to the engagement. A high overall score should not conceal a failure on a requirement your business considers essential. Keep these gates limited and explain them consistently to every bidder.
Suggested weighting for discussion
One starting point is 25 percent for relevant delivery capability, 20 percent for scope and operating ownership, 20 percent for transition and service governance, 15 percent for security and change controls, 10 percent for communication and 10 percent for commercial clarity. Change these weights before evaluating suppliers to reflect your business priorities. The percentages are an illustrative framework, not researched industry averages.
| Suggested category | Illustrative weight |
|---|---|
| Relevant delivery capability | 25% |
| Scope and operating ownership | 20% |
| Transition and service governance | 20% |
| Security and change controls | 15% |
| Communication | 10% |
| Commercial clarity | 10% |
Score the evidence, not the adjective
Use a consistent scale: zero means no usable answer, one means a general statement, two means a specific approach with gaps, three means a complete answer with relevant evidence, and four means a complete answer with evidence and clear treatment of your constraints. Record why each score was given. Ask follow-up questions where a supplier’s answer is unclear rather than rewarding confident language alone.
Distinguish response, restoration and resolution
Ask how each priority is defined, when the clock starts, what coverage window applies and how dependencies are treated. Acknowledging a ticket is different from restoring service or resolving its cause. Compare the actual commitments and reporting definitions. Have your commercial and operational stakeholders review the final terms rather than treating a sales presentation as the support agreement.
Review the boundary between incidents and changes
Ask what happens when an incident reveals a new development requirement, an external-system issue or a recurring data-quality problem. Clarify included effort, estimation, approvals and additional charges. Request examples of how an enhancement moves from request to test and release. The purpose is to know who owns the next action when the initial ticket cannot be solved within the original boundary.
Include transition, exit and customer effort
Price is incomplete without the work needed from your own team. Compare documentation requirements, knowledge-transfer sessions, access preparation, unresolved-ticket ownership and stabilisation. Also discuss how records and knowledge will be handed back when the engagement changes. A proposal that clearly states customer responsibilities is easier to plan than one that assumes unlimited availability from business users.
Turn the shortlist into a scoped discussion
Use the scorecard to focus a discussion with the strongest candidates. Validate outstanding questions, check references where permitted and document the final scope before selecting a provider. For businesses, Nexus8 can discuss an SAP support requirement using your existing landscape and operating needs. Share a redacted summary rather than production credentials or confidential customer records.
INTERACTIVE BUYER TOOL
Compare up to three SAP support proposals.
Use the same written brief for every supplier. First record whether each proposal meets your essential requirements. Then score the evidence from 0 to 4 and adjust the category weights to total 100%.
How to use the scoring scale
- 0: No usable answer.
- 1: General statement without a specific approach.
- 2: Specific approach with material gaps.
- 3: Complete answer with relevant evidence.
- 4: Complete evidence and clear treatment of your constraints.
A blank score is incomplete, not zero. Weights of zero exclude a category. Suggested weights are illustrative, not an industry benchmark. Record your evidence and essential requirements in the downloadable worksheet.
| Evaluation category | Weight % | Proposal A | Proposal B | Proposal C |
|---|---|---|---|---|
| Relevant delivery capabilityEvidence of relevant product and module work; proposed responsibilities. | ||||
| Scope and operating ownershipSupported systems, hours, exclusions, incident and change boundaries. | ||||
| Transition and service governanceKnowledge transfer, open issues, escalation and service reporting. | ||||
| Security and change controlsAccess approval, change authorization, testing and release ownership. | ||||
| CommunicationNamed contacts, review cadence and handling of business-critical periods. | ||||
| Commercial clarityIncluded effort, extra work approval, dependencies and exit responsibilities. |
Total weight: 100%. Select scores to calculate results.
Proposal B
Not scored
Essential requirements: evidence pending.
Proposal C
Not scored
Essential requirements: evidence pending.
A high score cannot override a failed essential requirement. Verify references, outstanding questions, contract terms and total scope before selecting a provider.
Scores stay on this page and are not sent to Nexus8. Download your comparison before leaving; the page does not save it. This tool supports a documented evaluation and does not recommend or rank specific vendors.
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